Earlier today, I shared an experience I had at my go-to Walmart store. I’ve been going here for years, I know all the staff, and have been able to buy $10,000 worth of money orders every time. Except today, I was informed by an “Assistant Manager” that there was a “new online process” that would restrict customers to one transaction only. She told me this after ringing me up and refused to give me my receipt.
I got angry, wrote about it and a few people jumped down my throat with accusations of “entitlement”. [Some of the same people have messaged me in the past, demanding I share MS hot spots and calling me “selfish” for not doing so. So…]. Am I entitled? Absolutely. I’m entitled to accurate information and I’m entitled to a store receipt. Nothing about that is unreasonable. Was my tone a little off in the post? Yes, but I was angry and I make no apologies for not being “nice” all the time. Those are my true colors and if not being Pollyanna rubs some people the wrong way, then that’s too bad. Ultimately, it worked out in my favor.
When MS Deals End
I’ve been doing this for over six years and know the drill. Deals end. Move on. I’ve had this happen at half a dozen other stores that changed their policies over time. When I couldn’t reason with this particular employee, I did walk away. But she had been contradicted by two other managers and a staff member. It made me doubt her explanation and I wasn’t going to let her get away with withholding my receipt.
I have a good relationship with the staff at this store and don’t mind if they can’t accommodate me anymore. But I’m going to challenge “policies” if they’re incorrect. In this case, they were.
What Happened Next
My judgment was validated when I got a call back this afternoon, apologizing for the incident. I had called the store and expressed my discontent. They called me back and clarified: 1.) I can go back tomorrow and get my receipt back. 2.) The Assistant Manager should not have withheld it – customers are always entitled to their receipts (their words, not mine). 3.) Multiple transactions are ok as long as I continue to fill out the appropriate forms. Just like I’d been told by her colleagues. It pays to stand your ground.
Why Receipts Are Important
Record keeping is manufactured spending 101. I know people who’ve lost or had their money orders stolen. When you have a receipt, you have recourse to get your money back. About a year ago, I walked into the same store and a manager inform me that I owed them $1,500 because the cashier who rang me up selected “cash” as a payment option. The register was now $1,500 short.
Because I kept my receipt, I was able to check the cards I had used and verify that they still contained the appropriate funds. Only after I verified this information did I feel comfortable forking over $1,500. Not holding onto receipts can get you into trouble, so I don’t care that it makes me look bad for demanding one. I’d rather be entitled than out of several thousand dollars in case things go wrong.
I’m all for moving on and not “making a big deal” out of things I don’t have control over. But I don’t go down without a fight. And that’s why I’ve managed to keep this going as long as I have. I’ll continue to comply with the rules when they’re disclosed to me and challenge “policies” that are incorrect.