It’s been a sh** week. Now the one thing I’ve been able to count on forever has gone up in flames: My local Walmart money order purchase policy. Despite the wildfires raging all over town, the constant smoke in the air and insane traffic, I went ahead and got up at 8:30 this morning to go to Walmart. I don’t usually go this early but figured I’d try and beat the crowds. I get to the store, walk by the cashiers I know, and get to the customer service desk for my usual money order haul. This time, the cashier was someone I don’t usually interact with. Sure, I’ve seen her around but this was probably only the second time she’s rung me up. I should have walked the other way, but I stuck around.
I told her I was buying money orders and needed to fill out the form. Her response? “We don’t do that anymore. It’s all on the computer.” When I came to the store last week, one of my regular cashiers said the same thing. In fact, she tried to ring me up for a $4,000 purchase because she thought it was worth testing to see if 5+ card swipes were enabled. They were not, so she had me fill out the form as usual.
My concern this time around was alleviated when she asked, “how much do you want the first one for?” This made me think it was possible to do multiple transactions. So I got my $2,000 purchase in. That’s when one of the cashiers I saw on the way in (who knows me) walked over and began pulling out the appropriate form for me to fill out. “We don’t do that anymore” she told him. He mentioned that one of the other cashiers (who’s also a manager) told him to have me fill it out. However, she insisted that process is no longer necessary.
The transaction wrapped and I began waiting for my next one when she sort of began starring off. Then she looked at me and said, “anything else”? Well yeah, I needed more money orders. That’s when she informed me that because the process was now “online,” it had to be done in one transaction. I let her know I was here last week and they let me do multiple transactions while still filing out the form. It really pissed me off that I drove out there 30 minutes for this nonsense. She wouldn’t budge.
On top of that, she took my receipt and insisted “this is the store’s copy.” Uhm, no. That’s not how receipts work. Instead, she gave me the smaller receipt that prints out at the bottom of the main one. Finally, I insisted on at least taking a photo of the receipt and she let me do that. I tried to speak with a manager but she insisted, “I’m the Assistant Manager.” Cool. I’ll be sure to mention your name when I fill out the online survey and give this place a 1-star review in every category.
I left and was still pretty pissed on my way home. So I called and spoke to one of the customer service managers. I told her that the “Assistant Manager” didn’t disclose the new 1-transaction rule to me. Until I had already completed it. I had a PayPal debit card and could have made a bigger purchase.
I also told her that she refused to give me my receipt, which was beyond stupid and ridiculous. Receipts are for customers. Period. What if something was wrong with the money orders? What recourse would I have for Walmart to fix it if I didn’t have the receipt? The fact that a manager didn’t know that was beyond absurd. She apologized and told me she found the receipt and would keep it in a safe place for me.
No word yet on whether I can come back and buy more money orders the way I used to, but I’m pissed now. So I’m leaving the manager a negative review on the survey site. I’m told it takes 10 positive reviews to make up for 1 negative. Negative surveys make a huge difference and get the store manager’s attention. I was one of those people who submitted probably 30 positive reviews a month.
While the store employees are all great, this one moron has screwed up big time. And quite frankly I don’t care about throwing an incompetent Assistant Store Manager under the bus. She should know better. And it’s not because she was enforcing a new policy but because 1.) she didn’t tell me I was limited to one transaction and 2.) she refused to hand over my receipt. In fact, I have two receipts, so this person is going to get mentioned in both of them. I’m really pissed and yes, totally going scorched earth on this one.