The Grand Hyatt Singapore is located on Orchard Road, a busy shopping area and a great base from which to explore the city. It’s a Category 5 Hyatt hotel, which can be booked for 20,000 points or 10,000 points + $125 per night. Based on this chart, a Points + Cash redemption made more sense than booking on points or Barclay Arrival miles during that particular time.
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Before my Hyatt Diamond status expired in February, I used a Suite Night Award to upgrade one of our rooms to a Duplex Suite. A few weeks before our stay, I was informed that the room had been further upgraded to a Grand Corporate Suite. The suite was going for over $1,300 per night, so I definitely got great value out of that Suite Night Award.
After a drawn-out and awkward in-room check-in experience, during which I was asked about my religious affiliation, which the agent then informed me would be added to a database accessible to all Hyatt hotels, I used my last bit of energy to call my parents to see how their rebooking attempts were going. Thankfully, it worked out ok and they joined us a few hours later.
The Grand Corporate Suite is about 1,200 sqft and features a living room, dining area, kitchen, office space, bedroom, walk-in closet and two bathrooms. It was very spacious, which was great because the second room we’d booked didn’t open up until the following day and two of us ended up having to sleep on the couch because the hotel was sold out and ran out of extra beds!
Right off the entrance to the suite was a half bathroom, which was very useful in reducing the amount of time it took to get everyone ready in the morning. When we finally got our connecting room, we had a total of three bathrooms for the five of us, which was plenty. The suite was beautifully decorated and really the only negative part was the view, which was of the building next door.
The office area was very useful for a night owl like me. I would sit there at night,
reading pointless listicles on Buzzfeed writing while everyone else was asleep. The sliding doors ensured I didn’t keep anyone up with my typing on that first night.
The suite bedroom was pretty spacious and had plenty of conveniently located power outlets. There was lots of storage space, a comfortable chair on one side, and a vanity table. I liked the fact that there was a card on the nightstand, giving guests the option to get the sheets washed every other day. Coming from a state that’s experiencing a severe drought, we’re pretty conscious of our water use, so we opted out of having the sheets washed every single day.
There was an adjacent bathroom with a steam shower, separate bath and tons of space for all the stuff that usually litters bathroom counters. The bathroom was well stocked, with plenty of extra items like toothbrushes, razors, and the usual bath products. There was also a scale – I’m not sure whether that’s a good or bad thing in a food-centric city like Singapore.
The walk-in closet was a huge space saver, where our bags were easily stored and kept out of sight. The closet had a separate door leading into the hallway, which was very convenient when we moved out of the room. There was no need to drag all of our bags through the entire suite.
Even though the Grand Corporate Suite was booked in my name and my Hyatt Diamond status had lapsed, we still received a welcome amenity, consisting of a bowl of persimmons and three jars filled with vegetable chips, chocolate truffles, and pineapple tarts.
There were also five water bottles on the shelf by the entrance, which were replenished daily. If that wasn’t enough, there were two more glass bottles on the dining room table, which were also refilled throughout our stay. Basically, we had enough water to eliminate the drought in California.
The kitchen came equipped with dishes, silverware, a few pots and pans, a Nespresso machine, and a refrigerator stocked with soda and yogurt. These seemed to be complimentary, since we did take a few sodas and I didn’t notice a charge for them at check-out.
Grand Deluxe Room
The Grand Hyatt Singapore’s Grand Deluxe Room would be more appropriately labeled as a suite. It had a living room and desk right off the entrance, both of which were separated from the bedroom by a sliding door.
The Grande Deluxe room is about 550 sqft. Both the bedroom and bathroom seemed like they were the same size as the ones in the Grand Corporate Suite. While the closer wasn’t a walk-in, it still offered plenty of space. Overall, this was a very nice room and I’m puzzled as to why it’s categorized as a room rather than a suite.
Our two rooms combined into an 1,800 sqft apartment. We had two living rooms, a dining room, three bathrooms, two bedrooms and a kitchen. While I initially didn’t think it was necessary for us to have a suite since we would spend most of our time outside or in the club lounge, it was actually very nice to have so much space and a place to hang out while we waited for everyone to get ready before an outing.
Despite the very nice rooms, our stay at the Grand Hyatt Singapore was marred by a series of problems. First, there was the issue of our second room not being ready on that first day. Apparently, some ultra-elite guest had decided to extend check-out to 10 PM. However, they didn’t tell us this – throughout the day, I kept getting different timelines for when our room would be ready: 2 PM, 4 PM, 7 PM, then finally 11 PM, when everyone had given up and gone to sleep.
A front desk agent showed up at 11 PM, when we were all asleep and the do-not-disturb sign was on, and rang the doorbell until my brother answered. She informed him that *a* room was ready, but not the one we’d been waiting for. We’d have to check out of that room the next morning since it was assigned to someone else. What’s more, they had the gall to charge us for that night even though we didn’t even stay in the room (something that was corrected later). Our assigned room opened up around noon the next day, but not before we received a visit from the Front Desk Manager at breakfast. He apologized for the screw-up and offered me 20,000 Hyatt points for the inconvenience, which he claimed was good at “any Hyatt hotel in the world” – something we all know isn’t correct. The apology was nice, but they could have done more to take care of the room situation while it was happening.
When we checked out of the hotel, I requested two UberX cars to take us to the airport, since neither Uber Van no Uber Black were available. The bellman asked my dad if we needed a car and he told him no, we’d already ordered one. Next thing you know, a van pulls up and the bellman and driver proceed to load our bags. My dad intervened and let them know that wasn’t our vehicle. It turns out the bellman went ahead and ordered a van for us anyway. By the time I arrived at the scene, the two Uber drivers had been sent away. Why? Because the bellman insisted that since the car had already been summoned (even though we didn’t ask for it), we would still have to pay for the service. This was a scam if I’ve ever encountered one and since we were already running late thanks to an extra slow check-out process, we got into the car and I decided to deal with it later. The manager sent me an email, apologizing for the room incident and reversing the extra room charge from the first night. It didn’t seem like the car incident was a major concern, however.
Aside from the restaurant and club lounge, I was disappointed by the service at the Grand Hyatt Singapore. The problem seems to be trickling down from management. The only time I ever saw them take responsibility, try to fix something, or even respond to my request for an update on the room situation was when I contacted the Hyatt Twitter team. I wouldn’t stay at the Grand Hyatt Singapore again, but I will give them credit for providing a generous room upgrade, along with excellent club lounge and breakfast benefits.
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